Associate Operations Manager

Reports to: Operations Manager

Status: Full-time, exempt

Benefits: Eligible

Compensation: $60,000 - $65,000 base salary, DOE

Position Summary:

The Associate Manager of Operations supports Dimer Health’s 24/7 transitional care model by ensuring operational continuity, shift readiness, and adherence to workflows. Working closely with the Operations Manager, this role directly supervises daily activities of operations staff, monitors task queues, and escalates issues as needed to maintain seamless patient and partner support.

This role serves as a frontline operational leader, bridging team execution with management oversight.

Key Responsibilities:

Shift & Workflow Oversight

• Monitor real-time coverage, task queues, and communication platforms to ensure smooth workflow execution.
  
  
• Support shift handoffs, verifying accuracy of documentation and continuity of tasks.
  
  
• Identify workflow disruptions and escalate unresolved issues to the Operations Manager.
  
  

Team Supervision & Development

• Provide day-to-day supervision and coaching of operations coordinators.
  
  
• Ensure staff adherence to SOPs, documentation standards, and escalation protocols.
  
  
• Assist with scheduling, time-off coverage, and shift adjustments.
  
  
• Support onboarding and training of new coordinators.
  
  

Performance Monitoring

• Conduct routine checks of handoff notes, logs, and key metrics (response times, completion rates, shift gaps).
  
  
• Flag trends or issues for Operations Manager review.
  
  
• Recommend process improvements to enhance workflow reliability.
  
  

Cross-Team Coordination

• Communicate shift-level updates and summaries to the Operations Manager and clinical partners.
  
  
• Coordinate with technical support for system issues impacting workflow.
  
  
• Partner with administrative and clinical staff to align operational needs with patient care priorities.

Core Competencies:

• Strong organizational and multitasking skills.
  
  
• Ability to supervise and coach staff in real time.
  
  
• Clear and concise communicator across teams.
  
  
• Detail-oriented with focus on task and documentation accuracy.
  
  
• Proactive in identifying issues and escalating appropriately.
  
  
• Customer service mindset and solutions oriented at all times. 

Working Conditions:

• Fully remote role with assigned shift coverage responsibilities.
  
  
• May include evening, weekend, or holiday shifts to support 24/7 model.
  
  
• Requires HIPAA-compliant work environment and secure system access.

Additional:

• The displayed salary range reflects the minimum and maximum target for new hire salaries for the position across all locations. Within the range, individual pay is determined by factors including job-related skills, experience, relevant education or training. We typically make offers near the midpoint of the posted salary range.
• PTO 
• Health Reimbursement Arrangement (HRA): We reimburse you for eligible medical, dental, or vision expenses, including the cost of your own individual health insurance plan purchased through your state’s Health Insurance Marketplace, up to a set amount each year.
• Basic Life Insurance: premium paid by Dimer
• Applicants must be authorized to work in the U.S. without current or future sponsorship 
• Employment is contingent upon successful completion of a background check

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