Medical Concierge

Who are we?

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‍Dimer Health is a unique blend of expertise in healthcare, clinical operations, data science, and software development. With a commitment to innovation and a deep understanding of the challenges facing patients and providers, we are uniquely positioned to transform the way healthcare is delivered. Our team of experienced medical professionals and technology experts are on a mission to bridge the gap between hospital care and home care.

Role Description

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Our Medical Concierges serve as the primary point of contact for patients and act as a bridge between patients and medical providers. Working closely with the care team, they help ensure each patient receives timely, compassionate, and high-quality service. This role supports administrative and virtual coordination needs, helping patients navigate appointments, communication, and next steps in their care to ensure a smooth and positive experience.

** Shifts Available, assigned based on business need: 7:00 AM – 3:00 PM, 9:00 AM – 5:00 PM, 10 AM - 6 PM, 3:00 PM – 11:00 PM, or 11:00 PM – 7:00 AM (ET)

Core Responsibilities

• Greet and assist patients in a friendly, professional, and timely manner through phone, messaging, and virtual platforms.
• Register new patients and update existing patient information in electronic health record (Athena), including demographics and insurance details.
• Verify insurance coverage prior to appointments to ensure accurate billing.
• Schedule, reschedule, and confirm virtual patient appointments, including helping coordinate urgent visits when needed.
• Send appointment reminders and follow up with patients regarding upcoming visits.
• Answer incoming calls and electronic messages promptly and route messages to the appropriate team member.
• Process referrals and provide patients with clear instructions about next steps.
• Respond to referral requests from other providers in a timely and professional manner.
• Explain basic information about services, billing policies, and what Dimer offers.
• Assist patients with technical issues and help them successfully connect to video visits.
• Support providers and the clinical team with administrative tasks to ensure smooth daily operations.
• Perform other related duties as assigned to support patient care and team success.

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Qualifications

• 1-2 years in any clinical environment, preferred
• High school diploma or equivalent, required
• Fluency in Spanish, preferred
• Must be able to work Eastern Time shift hours
• Must be able to work from a private, secure environment that maintains full HIPAA compliance at all times
  
  

What are we looking for?

• Superb verbal and written communication
• Strong ability to multitask / task-switch 
• Efficient time management and workload prioritization
• Ability to maintain utmost confidentiality
• Strong computer skills
• Strong attention to detail
• Collaborative team player with the ability to adapt, remain flexible, and adjust to evolving workflows as the organization grows.
• Basic understanding of common medical terminology
• Must be flexible with different shifts and weekend coverage.
• At least two weekend days per month are required, and holiday availability for Thanksgiving, Christmas, and New Year is mandatory.

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Schedule: Full-time, flexible

• Great opportunity for college, nursing or medical students looking for a flexible schedule!
• New hires are subject to an introductory period during which performance and fit will be evaluated; employment remains at‑will and may be terminated at any time, with or without cause, consistent with applicable law.
  
  

Location: Remote

Pay: $25.00 per hour

Benefits:  Eligible.

• Paid Time Off
• Health Reimbursement Arrangement (HRA): We reimburse you for eligible medical, dental, or vision expenses, including the cost of your own individual health insurance plan purchased through your state’s Health Insurance Marketplace (Exchange), up to a set amount each year.
• Basic Life Insurance - premium paid in full by Dimer Health . 

Please note that this position is not eligible for employer-sponsored visa programs. Candidates must reside in and be authorized to work in the United States. 

At this time, Dimer is only considering candidates who reside in and are authorized to work in the United States, excluding the following states: D.C., ND, OH, WA, WY, CA.

Dimer participates in the federal E-verify program, which confirms employment authorization of newly hired U.S. based employees. E-verify is not used as a tool to pre-screen candidates and is only initiated upon hire.

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