Telehealth

Get instructions on joining
your video consultation

Please choose the device you would prefer to use to join Dimer’s meeting room.

Mobile

Computer

Join from your mobile phone

Step 1

Click your Telehealth link and next click continue:

A screenshot of an app with a menu for a meeting.

Step 2

Select Allow to ensure your camera and microphone are enabled for the visit:

Step 3

Type your name and click Join to start your visit:

Join from your mobile phone

Google Chrome

When you join a Meeting via a Google Chrome Browser, you will automatically be prompted to enable your microphone permissions. Follow the prompts and select Allow.

To manually enable microphone permissions, click on the lock in the URL address bar and toggle-on microphone permissions.

You can also access the same settings from your browser settings.

Select Settings
Select Privacy and Security
Select Site Settings (chrome://settings/content)
Search for Dialpad Meetings
Enable Microphone

Safari

When you launch a meeting on Safari, you will automatically be prompted to enable your microphone permissions. Follow the prompts and select Allow.

To enable microphone permissions manually, go to your Safari Settings.

Navigate to Websites
Select Microphone
Navigate to Dialpad Meetings
Select Allow

Firefox

When you launch a meeting on Firefox, you are automatically prompted to set your microphone permissions.

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Simply follow the prompts and select Allow.

Select Remember this decision to avoid needing to re-set your Firefox permissions each time.

You can also access the same settings from your browser settings.

In the Menu bar at the top of the screen, click Firefox
Select Preferences
Select Privacy and Security
Navigate to Permissions
Click the Setting for the Microphone option
Select Allow from the drop-down menu beside Dialpad Meetings
Select Save Changes

Camera Permission

You must enable camera access to display your video during a meeting.

To grant Dialpad Meetings to access your camera:

Select the Apple menu (the Apple icon on the top left of your computer)
Select System Preferences
Select Privacy and Security
Select Camera
Check the boxes (or toggle the slider) beside Dialpad Meetings and Dialpad

Get instructions on joining your video consultation

Join from your mobile phone

Join from your mobile phone

Get instructions on joining
your video consultation