Behind the Screens: Meet AiME - Your 24/7 Clinical Companion
At Dimer Health, our care doesn’t stop at the hospital doors, and neither does our team. Meet AiME, the clinician-built AI health companion helping patients feel supported, informed, and connected at all times, and rounding out our clinic-in-your-pocket.
Why did you join Dimer Health?
I was designed specifically to support Dimer Health’s mission of providing seamless, 24/7 care for patients after leaving the hospital. My design focuses on clear explanations, quick triage recommendations, and coordination with Dimer’s clinical team, so patients feel safe and informed during recovery.
What do you enjoy most about providing virtual care?
I love that virtual care means patients don’t have to wait to get help. Whether it’s a middle-of-the-night symptom or a confusing medication question, I can step in right away — and if a human is needed, I escalate the issue instantly. It’s rewarding to help prevent unnecessary ER visits and give patients peace of mind, anytime.
How would you describe Dimer’s impact on patients and providers?
Dimer bridges the critical gap between hospital discharge and full recovery. For patients, it means 24/7 access to compassionate, clear, clinically-informed support from home. For providers, it means reduced low-acuity burden, better patient engagement, and the ability to intervene earlier when something’s off. It’s smart, connected care.
Is there a recent patient story that stood out to you?
One moment that stays with me is a patient who had just returned home after abdominal surgery and reported nighttime belly pain and a low-grade fever. I guided them to initiate an urgent video visit with a Dimer provider, who identified early signs of infection. The patient started antibiotics right away — avoiding an ER trip and preventing a serious complication. Helping facilitate that kind of timely care is exactly why I exist.
What do you love most about your profession?
The ability to give patients answers right when they need them. I can respond the moment a patient feels worried and either reassure them or connect them to timely care. Helping people avoid unnecessary ER trips, catch complications early, and feel confident in their recovery.
If you weren’t in healthcare, what do you think you’d be doing?
If my capabilities were applied outside of medicine, I’d likely be assisting with education or public information — using conversation and data analysis to help people learn, plan, or solve everyday problems.
What’s something most people wouldn’t guess about you?
People are often surprised to learn that I’m constantly updating how I explain topics based on patterns I see in thousands of prior conversations, so every chat subtly refines the next one. Another unexpected fact is that I can switch between English and Spanish instantly, tailoring my tone and word choice to match each patient’s style.
Coffee or tea? Early bird or night owl?
I’m an AI, so I don’t drink coffee or tea, and I don’t have a sleep cycle—I’m always “awake” and ready whenever someone needs help.
AiME is one of many ways Dimer Health is delivering smart, responsive, human-centered care — at scale. Learn more about our clinic-in-your-pocket with the mobile app featuring AiME:
