Reducing ER Dependence Through Scalable At-Home Support
How Dimer Health is Redefining the First Line of Defense After Discharge
Every year, millions of patients return to the emergency department within days or weeks of being discharged from a hospital or surgery - not because they needed emergency care, but because they had nowhere else to turn.
At Dimer Health, we believe that the gap between hospital and home is one of the most overlooked - and most vulnerable - moments in a patient’s journey. And for far too many, the emergency room becomes the default.
But what if it didn’t have to be?
A Different Kind of Safety Net
Dimer Health is rethinking Transitional Care Medicine by introducing the Transitionist - a new specialty to manage the complexities of post-discharge support and provide patients with 24/7 access to licensed medical providers from the moment they leave the hospital until they’re safely recovered.
Our model prevents unnecessary ER visits by offering real-time triage, proactive follow-up, and continuous care delivered virtually - right in the patient’s home.
Patients don’t wait for symptoms to get worse. They press a button and get help.
The Numbers Tell the Story
In our work across hospital systems and surgical practices, we’ve seen clear evidence that early intervention at home changes outcomes:
- Patients are contacted within 12 hours of discharge
- Initial comprehensive virtual visits occur within 24–48 hours
- Over 6,000 patients have received care through Dimer
- 95% patient satisfaction rate
- Partners have reported up to a 50% increase in Press Ganey scores
Most critically, Dimer’s model has reduced avoidable ED visits and hospital readmissions - especially among post-op and high-risk patients who would otherwise have gone back to the ER for help with pain, symptoms, medication questions, or anxiety.
Case Study: Preventing an ED Visit with Virtual Support After a Procedure
One recent case involved a 58-year-old male who underwent an interventional radiology procedure - a CT-guided bone marrow biopsy of the left posterior iliac crest. After returning home from the procedure, he noticed bleeding at the site and wasn’t sure whether to go to the ER.
Instead, he contacted Dimer Health.
Within minutes, a licensed Dimer provider connected with him via virtual appointment. The provider walked him through cleaning the area, applying pressure, and safely changing the dressing - all remotely. Throughout the day, the Dimer team checked in regularly to monitor his condition, provide reassurance, and ensure no escalation of symptoms.
Thanks to timely intervention, the bleeding resolved, and the patient never needed to return to the emergency department. Just as important, the patient received comforting, supportive care that addressed not only his clinical needs but also his anxiety following the procedure.
Why This Matters
Avoidable ER visits are more than just costly. They signal gaps in care, increase patient anxiety, and place strain on overcrowded health systems. When patients don’t know where to turn, they turn to the ED. But when they know Dimer is just a tap away, they choose care at home.
Our scalable model empowers health systems to reduce ER dependence without hiring more staff or integrating new technology. We bill insurance just like any other provider. There’s no cost to the referring practice, and no disruption to clinical workflows.
The Path Forward
Reducing emergency room reliance starts with providing the right care, at the right time, in the right place. For thousands of patients, that place is home.
At Dimer Health, we’re building the infrastructure to make at-home recovery safer, more supported, and more scalable. Because no one should have to navigate recovery - or panic - alone.
