Post-Discharge Care for Hospitals and Health Systems

Dimer is a rare example of a healthcare solution that delivers a true win for every stakeholder: patients, providers, and payers. Very few companies can simultaneously improve patient experience and outcomes, reduce the burden on providers, and lower costs across the system, all while harnessing cutting-edge AI in a responsible and impactful way.

Some of healthcare’s biggest failures happen in the days after patients leave the hospital. Dimer Health is addressing that gap with a clinically rigorous, AI-enabled model that improves outcomes when patients are most vulnerable. We invested because Dimer is building the infrastructure for post-discharge care, and the team has already validated the model through disciplined execution and measurable impact.

We believe the biggest opportunities for AI in healthcare won’t come from applying AI to existing workflows, but from using it to fundamentally rethink how care is delivered. That’s what excited us about Dimer: they’re combining AI with real clinical expertise to create a more connected, accessible model of care that extends beyond the traditional healthcare setting. And the numbers on improved outcomes prove that model is working.

The Dimer model has allowed us to make that connection after patients leave our hospital through their Transitionists. It’s been working so well that we’re now looking to expand the model across additional units.

Dimer has significantly improved both pre- and post-operative care for our patients. Pre-operatively, patients are seeing the appropriate specialists, getting cleared, and being closely monitored, helping reduce case cancellations due to uncontrolled medical comorbidities. Post-operatively, we’re seeing fewer calls related to pain management, nausea, and constipation, while helping reduce unnecessary readmissions.

Since partnering with Dimer, we've seen after-hours calls decrease by approximately 75%. At the same time, we've been able to better meet our patients' needs around the clock while reducing the burden on our physicians and improving physician satisfaction.

Since partnering with Dimer Health, we've seen a 70% reduction in missed OR case opportunities and a 100% Net Promoter Score from our joint replacement patients. It's made the overall total joint replacement procedure noticeably smoother and safer.

Dimer Health allows me to make sure that each and every one of my patients remains healthy after surgery. Their caring attitude goes above and beyond. Couldn't be taking care of our patients without them!

Our collaboration with Dimer Health gives my patients an extra hand to hold during their recovery. This access reduces anxiety and prevents complications.

Dimer is a rare example of a healthcare solution that delivers a true win for every stakeholder: patients, providers, and payers. Very few companies can simultaneously improve patient experience and outcomes, reduce the burden on providers, and lower costs across the system, all while harnessing cutting-edge AI in a responsible and impactful way.

Having AiME as a resource following my hospitalization turned out to be invaluable to me.  I had unexpected complications during my surgery, and the six weeks post-op were filled with diagnostic tests and medication changes.  What a comfort to be able to rely on AiME for answers to very specific questions to my particular case 24/7.  No days waiting for someone in an office to get back to me.  No days waiting to get an appointment with my surgeon.  The responses from AiME were medically comprehensive and surprisingly personal.  And if I had a concern requiring more attention, I was quickly referred to a live APN or PA. This is 21st century medical care!

Some of healthcare’s biggest failures happen in the days after patients leave the hospital. Dimer Health is addressing that gap with a clinically rigorous, AI-enabled model that improves outcomes when patients are most vulnerable. We invested because Dimer is building the infrastructure for post-discharge care, and the team has already validated the model through disciplined execution and measurable impact.

We believe the biggest opportunities for AI in healthcare won’t come from applying AI to existing workflows, but from using it to fundamentally rethink how care is delivered. That’s what excited us about Dimer: they’re combining AI with real clinical expertise to create a more connected, accessible model of care that extends beyond the traditional healthcare setting. And the numbers on improved outcomes prove that model is working.

The Dimer model has allowed us to make that connection after patients leave our hospital through their Transitionists. It’s been working so well that we’re now looking to expand the model across additional units.

Dimer has significantly improved both pre- and post-operative care for our patients. Pre-operatively, patients are seeing the appropriate specialists, getting cleared, and being closely monitored, helping reduce case cancellations due to uncontrolled medical comorbidities. Post-operatively, we’re seeing fewer calls related to pain management, nausea, and constipation, while helping reduce unnecessary readmissions.

Since partnering with Dimer, we've seen after-hours calls decrease by approximately 75%. At the same time, we've been able to better meet our patients' needs around the clock while reducing the burden on our physicians and improving physician satisfaction.

Since partnering with Dimer Health, we've seen a 70% reduction in missed OR case opportunities and a 100% Net Promoter Score from our joint replacement patients. It's made the overall total joint replacement procedure noticeably smoother and safer.

Dimer Health allows me to make sure that each and every one of my patients remains healthy after surgery. Their caring attitude goes above and beyond. Couldn't be taking care of our patients without them!

Our collaboration with Dimer Health gives my patients an extra hand to hold during their recovery. This access reduces anxiety and prevents complications.

It is really nice for me to have medical personnel check in on me after being sick. Doctors offices are too busy to answer a lot of questions if I have them. Families and the internet are great but there’s no better reassurance than a live nurse on the other end of the phone. I’m grateful to have you.

I cannot say enough wonderful things concerning Dimer Health. They have continually been a source of competent medical advice and also provided me with a much needed sense of security during my family’s time of need. Thank you Dimer Health. Always remain true to your mission!