Medical Concierge Job Description - Weekends only
Who are we?
Dimer Health is a unique blend of expertise in healthcare, clinical operations, data science, and software development. With a commitment to innovation and a deep understanding of the challenges facing patients and providers, we are uniquely positioned to transform the way healthcare is delivered. Our team of experienced medical professionals and technology experts are on a mission to bridge the gap between hospital care and home care.
Role Description
Our Medical Concierges serve as the primary point of contact for patients and act as a bridge between patients and medical providers. Working closely with the care team, they help ensure each patient receives timely, compassionate, and high-quality service. This role supports administrative and virtual coordination needs, helping patients navigate appointments, communication, and next steps in their care to ensure a smooth and positive experience.
** Shifts Available: Saturdays and Sundays, with shift times assigned based on business need. Shift times include:
7:00 AM – 3:00 PM, 9:00 AM – 5:00 PM, 10 AM - 6 PM, 3:00 PM – 11:00 PM, or 11:00 PM – 7:00 AM (ET)
Core Responsibilities
- Greet and assist patients in a friendly, professional, and timely manner through phone, messaging, and virtual platforms.
- Register new patients and update existing patient information in electronic health record (Athena), including demographics and insurance details.
- Verify insurance coverage prior to appointments to ensure accurate billing.
- Schedule, reschedule, and confirm virtual patient appointments, including helping coordinate urgent visits when needed.
- Send appointment reminders and follow up with patients regarding upcoming visits.
- Answer incoming calls and electronic messages promptly and route messages to the appropriate team member.
- Process referrals and provide patients with clear instructions about next steps.
- Respond to referral requests from other providers in a timely and professional manner.
- Explain basic information about services, billing policies, and what Dimer offers.
- Assist patients with technical issues and help them successfully connect to video visits.
- Support providers and the clinical team with administrative tasks to ensure smooth daily operations.
- Perform other related duties as assigned to support patient care and team success.
Qualifications
- 1-2 years in any clinical environment, preferred
- High school diploma or equivalent, required
- Fluency in Spanish, preferred
- Must be able to work Eastern Time shift hours
- Must be able to work from a private, secure environment that maintains full HIPAA compliance at all times
What are we looking for?
- Weekend availability
- Superb verbal and written communication
- Strong ability to multitask / task-switch
- Efficient time management and workload prioritization
- Ability to maintain utmost confidentiality
- Strong computer skills
- Strong attention to detail
- Collaborative team player with the ability to adapt, remain flexible, and adjust to evolving workflows as the organization grows.
- Basic understanding of common medical terminology
- Must be flexible with different shift times, weekend coverage.
- Holidays: Holiday availability for Thanksgiving, Christmas, and New Year is mandatory if holiday falls on a weekend
Schedule: Weekend shifts only, equivalent to 16 hours a week
- Great opportunity for college, nursing or medical students looking for a flexible schedule!
- New hires are subject to an introductory period during which performance and fit will be evaluated; employment remains at‑will and may be terminated at any time, with or without cause, consistent with applicable law.
Location: Remote
Pay: $27.00 per hour
Benefits:
- Paid Time Off
- Earned Sick Leave
Please note that this position is not eligible for employer-sponsored visa programs. Candidates must reside in and be authorized to work in the United States.
At this time, Dimer is only considering candidates who reside in and are authorized to work in the United States, excluding the following states: D.C., ND, OH, WA, WY, CA.
Dimer participates in the federal E-verify program, which confirms employment authorization of newly hired U.S. based employees. E-verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
Medical Concierge Job Description - Weekends only
Location:
Remote
Our Customers Are Our Best Ambassadors
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Rated 5 out of 5
Some of healthcare’s biggest failures happen in the days after patients leave the hospital. Dimer Health is addressing that gap with a clinically rigorous, AI-enabled model that improves outcomes when patients are most vulnerable. We invested because Dimer is building the infrastructure for post-discharge care, and the team has already validated the model through disciplined execution and measurable impact.
Rated 5 out of 5
We believe the biggest opportunities for AI in healthcare won’t come from applying AI to existing workflows, but from using it to fundamentally rethink how care is delivered. That’s what excited us about Dimer: they’re combining AI with real clinical expertise to create a more connected, accessible model of care that extends beyond the traditional healthcare setting. And the numbers on improved outcomes prove that model is working.
Rated 5 out of 5
Dimer has significantly improved both pre- and post-operative care for our patients. Pre-operatively, patients are seeing the appropriate specialists, getting cleared, and being closely monitored, helping reduce case cancellations due to uncontrolled medical comorbidities. Post-operatively, we’re seeing fewer calls related to pain management, nausea, and constipation, while helping reduce unnecessary readmissions.
Rated 5 out of 5
Dimer Health allows me to make sure that each and every one of my patients remains healthy after surgery. Their caring attitude goes above and beyond. Couldn't be taking care of our patients without them!
Rated 5 out of 5
Since partnering with Dimer Health, we've seen a 70% reduction in missed OR case opportunities and a 100% Net Promoter Score from our joint replacement patients. It's made the overall total joint replacement procedure noticeably smoother and safer.
Rated 5 out of 5
Since partnering with Dimer, we've seen after-hours calls decrease by approximately 75%. At the same time, we've been able to better meet our patients' needs around the clock while reducing the burden on our physicians and improving physician satisfaction.
Rated 5 out of 5
Our collaboration with Dimer Health gives my patients an extra hand to hold during their recovery. This access reduces anxiety and prevents complications.
Rated 5 out of 5
The Dimer model has allowed us to make that connection after patients leave our hospital through their Transitionists. It’s been working so well that we’re now looking to expand the model across additional units.
Rated 5 out of 5
Dimer is a rare example of a healthcare solution that delivers a true win for every stakeholder: patients, providers, and payers. Very few companies can simultaneously improve patient experience and outcomes, reduce the burden on providers, and lower costs across the system, all while harnessing cutting-edge AI in a responsible and impactful way.
Rated 5 out of 5
Some of healthcare’s biggest failures happen in the days after patients leave the hospital. Dimer Health is addressing that gap with a clinically rigorous, AI-enabled model that improves outcomes when patients are most vulnerable. We invested because Dimer is building the infrastructure for post-discharge care, and the team has already validated the model through disciplined execution and measurable impact.
Rated 5 out of 5
We believe the biggest opportunities for AI in healthcare won’t come from applying AI to existing workflows, but from using it to fundamentally rethink how care is delivered. That’s what excited us about Dimer: they’re combining AI with real clinical expertise to create a more connected, accessible model of care that extends beyond the traditional healthcare setting. And the numbers on improved outcomes prove that model is working.
Rated 5 out of 5
Dimer has significantly improved both pre- and post-operative care for our patients. Pre-operatively, patients are seeing the appropriate specialists, getting cleared, and being closely monitored, helping reduce case cancellations due to uncontrolled medical comorbidities. Post-operatively, we’re seeing fewer calls related to pain management, nausea, and constipation, while helping reduce unnecessary readmissions.
Rated 5 out of 5
Dimer Health allows me to make sure that each and every one of my patients remains healthy after surgery. Their caring attitude goes above and beyond. Couldn't be taking care of our patients without them!
Rated 5 out of 5
Since partnering with Dimer Health, we've seen a 70% reduction in missed OR case opportunities and a 100% Net Promoter Score from our joint replacement patients. It's made the overall total joint replacement procedure noticeably smoother and safer.
Rated 5 out of 5
Since partnering with Dimer, we've seen after-hours calls decrease by approximately 75%. At the same time, we've been able to better meet our patients' needs around the clock while reducing the burden on our physicians and improving physician satisfaction.
Rated 5 out of 5
Our collaboration with Dimer Health gives my patients an extra hand to hold during their recovery. This access reduces anxiety and prevents complications.
Rated 5 out of 5
The Dimer model has allowed us to make that connection after patients leave our hospital through their Transitionists. It’s been working so well that we’re now looking to expand the model across additional units.
Rated 5 out of 5
Dimer is a rare example of a healthcare solution that delivers a true win for every stakeholder: patients, providers, and payers. Very few companies can simultaneously improve patient experience and outcomes, reduce the burden on providers, and lower costs across the system, all while harnessing cutting-edge AI in a responsible and impactful way.
FAQs
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Dimer Health uses appropriate safeguards to help protect your personal and health information while supporting physician-led post-discharge care.
Dimer Health is committed to protecting Protected Health Information (PHI), and the use and disclosure of PHI is governed by our Notice of Privacy Practices.
Post-discharge care provides ongoing medical support following hospital discharge, to help patients recover safely, avoid complications, and reduce the risk of readmission.
Transitional Care Medicine refers to Dimer Health's physician-led model of care that provides continuous support during the critical period between hospital discharge and full recovery.
Dimer Health is for patients recovering after hospitalisation while partnering with providers, hospitals, and health systems in order to improve continuity of care.
Dimer Health accepts Medicare, Medicaid, and most major commercial insurance place, with self-pay options available.
Patients can complete a short intake to start care, and health organizations can get in touch with the Dimer Health team in order to explore a partnership.
Post-discharge care provides ongoing clinical support after leaving the hospital, helping patients recover safely while reducing the risk of complications and readmission.
Dimer Health delivers physician-led Transitional Care Medicine while billing as a medical practice using TCM billing codes through your existing healthcare plan.
Dimer Health provides continuous physician-led care throughout the recovery, as opposed to one-off virtual appointments for individual medical concerns.
Many patients are referred by hospitals or providers, but eligibility is dependent upon your care needs and location.
Dimer Health supports recovery after surgery, hospitalization, serious illness, and many other medical events requiring ongoing clinical care.
Dimer Health supports recovery after surgery, hospitalization, ER visits, chronic condition flare-ups, and other medical events that require ongoing clinical care at home.
Dimer Health provides physician-led Transitional Care Medicine with wound monitoring, medication management, symptom tracking, and follow-up support throughout the recovery process.
Yes. Dimer Health helps patients manage chronic conditions such as heart disease, diabetes, hypertension, COPD, and asthma during the post-discharge recovery period.